In a prior post, I told how I had been prompted to download an update to McAfee’s Security Center program and that I was awash in a sea of problems and enduring very long hold times while trying to reach their tech support people.
Eight days after the download, my machine is still not working properly and I’ve been waiting for a promised return call from their “priority” support team for over 48 hours. After a telephone conversation on Tuesday, which I had initiated to complain that I had not received a previously promised return call, I was told the person I was speaking to could not help me – that I had been assigned to an escalation team and only they could help me. That person went on to say that I would be getting a call back on Wednesday. Didn’t happen. Nor on Thursday. I’m about to call in to McAfee to see what their “story of the day” will be today.
Normally I wouldn’t be so cranky – and certainly wouldn’t be ranting about it on my blog – but this is the second time I’ve been taken out of production or had my machine seriously compromised by a McAfee update in the last 18 months. How would you feel?
All this time I thought I was a customer. Guess that’s not the case. McAfee apparently thinks the first batch of people they dump a major upgrade on are nothing more than laboratory rats that will help them debug their code – even if those people might suffer a few inconveniences.
That’s certainly how they’re making me feel. They may
be soon be feeling like my former supplier.