Our last survey on client’s satisfaction with their consultants -- released in December -- has just acquired a second life, but not before being substantially improved. Those of you who missed it have another opportunity. The survey, newly renamed The Consulting Survey (SM), has been expanded and will be open for online input until April 16, 2007 (see below).
The new survey, co-sponsored by the American Management Association and the Institute of Management Consultants USA, will measure key elements of client satisfaction with consultants’ performance; the perceived benefits – and risks – associated with engaging external consultants and the specific qualities that are considered most important when evaluating a new consultant. The survey will also measure clients’ perceptions of the trustworthiness of consultants compared to other professions. That could be interesting!
If you’re with an organization that uses consulting services, you’re invited to take the survey by clicking this link. In return for your generous contribution of about 10-15 minutes of your time, you can receive a copy of the survey results and, if you choose, two additional free reports on how to best select and use consultants.
If you’re a consultant, you’ll have your own opportunity to be heard later this year. We’ll be releasing a second, companion survey to measure consultants’ experiences with -- and perceptions of -- their clients. Look for that around June. I’ll make an announcement here when it’s ready for input.
Results of the first survey will be included in a presentation I’m scheduled to give at ConsultingWorld (TM) Grande Conference of the Americas, to be held June 24-26, 2007 in Lake Buena Vista, Florida. The conference is co-sponsored by the American Management Association and the Institute of management Consultants USA. My presentation is entitled, “It’s All About the Client.”
If you’re a consultant, I hope to see you there. For a pdf file of the conference brochure, click here.